Resume of Paul Steinman

Qualifications/Skills

* Over 15 years multi-disciplinary management and consulting experience including $250 million+ P&L responsibility, sales, project management and mentoring, business strategy formation and implementation, business process reengineering, and operations management

 * Energetic leader able to evangelize business concepts and motivate people to achieve unparalleled results

 * Strategic thinker with proven track record of delivering advanced technology solutions to solve complex business issues

 *      Experience and a demonstrated record of yielding positive operating results for private and public companies with global business operations

>    Able to see the big picture and identify how seemingly unrelated items inter-relate

>      Understand and balance user, client, technical, financial, operational, and business needs to maximize results

>      Understand how specific projects relate to the overall business and can make strategic decisions and recommendations that yield positive results

>      Empower others through the use of team-based problem solving across multi-disciplined teams

>      Extremely successful at creating and managing world-class business development teams

*      Diversified work experience including working with and for top tier consulting companies and industry start-ups

 *    An outstanding track record building, mentoring and retaining diversified teams of motivated consultants and have consistently had a significantly lower than average turnover rate among my teams (The people that I have mentored have also gone on to successful careers)

 * Successful track record implementing enterprise wide systems (both custom and package solutions) internally and externally and re-engineering business processes in the financial services, healthcare, insurance, retail, interactive, and consumer products sectors

*      Experiencing managing large simultaneous client engagements – my businesses have consistently rated at the top for revenue growth and customer satisfaction

*      Knowledge of client/server, Internet, and mobile computing software tools and technologies    

Professional Experience

 Mplementer, Inc. – New York, NY           3/01 – Present   CEO                     

Mplementer is a consortium of technology and design professionals.  The company specializes in bringing together dynamic teams of top technology and design talent to deliver multi-channel application development projects, provide staff augmentation and web consulting services.  I oversee business development, client delivery, channel sales and growing the overall network.  Significant accomplishments include:

 * Establishing the company’s operating plan 

* Established a multi-million dollar partnership to co-market services with PriceWaterhouseCoopers

 * Identifying strategic business needs and implementing technology and business solutions to improve performance

 > Implemented a new HR/Payroll system for the company

 > Implemented a new compensation system based on performance metrics

 > Implemented a new client extranet to streamline customer support

 * Led the business analysis for a mobile start-up trying to develop a new wireless reporting system

 * Performed the business analysis for a major bank desiring to provide its high net-worth clients with significant customized services over the Internet      

methodfive/ World Wide Xceed Group, Inc.  – New York, NY            2/99 – 2/01   Chief Operating Officer/EVP Global Practices         

methodfive/Worldwide Xceed Group, Inc., provides Internet professional services that seek to transform the way companies conduct eBusiness. The Company was formed as a roll up of several acquired interactive companies and offers a full range of services that allow it to deliver end-to-end solutions enabling companies to capitalize on the reach and efficiency of the Internet. The Company provides strategic consulting and creative and technology development services to Global 2000 companies and market leaders.      As the COO and EVP of Global practices, I reported to the CEO and oversaw the global business operations of the company and the horizontal and vertical practices. Key responsibilities and accomplishments included:

*  Oversee strategic direction of the company and deliver and support internal systems to support the business operations

* Established company’s first budget resulting in a cash flow positive company after posting over $100 million in losses the prior year 

* Implemented company’s first enterprise wide resource planning and project management system.  The system helped the various offices act in a more uniform fashion and helped increase the company’s overall efficiency

* Created the strategic technology group responsible for establishing re-usable code blocks to streamline development and improve system delivery time and reliability

* Created the pricing structure for the company’s service offerings

* Cultivated a multi-million dollar revenue generating partnership with PriceWaterhouseCoopers and leveraged the PwC network to generate sales leads

*      Established financial controls and practices (including a standard compensation program) that lead to improved accountability and results 

*      Established the company metrics focused around client and employee satisfaction and cash flow

*      Implemented a client satisfaction and repeat business program that helped increase our business with existing clients

*      Created an integrated reporting system combining data from sales, accounting, and human resource                                 

Marsh &  McLennan (formerly Johnson & Higgins) - New York, NY            7/89 - 12/98  Senior Vice President - Practice Manager, Client Systems                       

 Marsh & McLennan (NYSE:MMC) is a diverse Fortune 500 company with services including: risk and insurance management (Marsh, Inc), investment management (Putnam Securities), and consulting (William M. Mercer/Mercer Management Consulting).   As a Senior Vice President, I was responsible for running one Marsh & McLennan's business units/practices.  I ran a software company that created and marketed enterprise risk management information systems and a variety of information services.  My responsibilities included managing growth of the business including overseeing a team of over 135 professionals comprised of project managers, programmers, quality assurance, technical writers, data processing, sales, business consultants, and customer service representatives.  I was responsible for working with board of directors to establish goals consistent with the overall corporate strategy and creating and executing a business plan that achieved the established goals.  Key accomplishments included:

* Founded the client systems practice of selling software and services to external clients

* Grew business from no product and 3 full-time people to over 135 people in 22 cities in U.S., Europe, Canada and Asia

* Established pricing model that ensured long term cash flow and was responsible for reaching target margins

 * Preparation and management of $20+ million business including development of annual business plans and revenue forecasts

* Ran global sales and marketing for all company technology sold to clients surpassing sales goals for 36 consecutive quarters

* Establishment of world class customer service standards that increased overall customer satisfaction to over 95% and kept repeat customers at over 98%

 * Establishment of cost saving technology that reduced distribution costs to existing customer base and improved customer dependence on our services

 * Created an ASP services model before the term ASP was coined

 * Development of the company wide strategy for integration of client systems and internal infrastructure

* Personally produced business of over $5 million per year in new business opportunities

* Led the consulting efforts for our top ten customers representing over 40% of total revenue

* Evangelism of the practices services throughout the company making it the most known product offering in the company

* Establishment of several joint ventures and partnerships that resulted in increased company exposure and revenue

* Recognized for industry award winning product and service

* Creation of the industry’s first web-based application

* Increased business efficiencies by over 20% through various reengineering efforts including establishment of regional service centers

* Created a knowledge management system to allow information sharing in over 35 offices around the world that reduced customer service costs and improved turnaround time from order to implementation

* Established the insurance industry’s first 24 hour coverage system linking workers compensation and group health claims                       

ABS Systems - New York, NY      8/87 - 7/89       Founder, President         

 Founded company specializing in providing information technology consulting services including LAN and image processing implementation and support to small sized companies.  Key accomplishments included:

 * Created business plan in order to get funding from investors

 * Partnered with leading image processing and hardware companies to receive discounts on hardware

 * Established niche market with small and medium sized law firms

 * Directed sale of business to network support company

 Articles Published

“The Art of a Successful Contractors Bid,” 1994 Construction Business Review

 “Benchmarking,” 1996 Business Insurance

 “How to Protect Your Information Systems Investment,” 1998 National Underwriter

 “Is your (Risk Management) Information System Euro Compliant?” 1998 Risk Management Magazine

 “Does your website measure up?” 2000 After five

 “Unlocking the information in your databases,” 2000 After five

Education

9/83 - 8/87       University of Pennsylvania - Philadelphia, PA

Bachelor of Arts, Computer Mathematics

Boards/Affiliations

Sophos Partners – Affiliate partner of this eConsulting company

The College of Insurance – Lecture on the role of information technology in running a global risk management program

Hidden Mind -- Advisor to this multi-channel platform developer

LifeConnoisseur -- Board member of this company specializing in non-cash compensation incentives and professional coaching

One time Holder of Series 6, Series 63 licenses